Trippicker Privacy Policy

Trippicker privacy policy

Effective Date: June 25, 2025

This Privacy Policy explains how Trippicker ("Trippicker," "we," "us," or "our") collects, uses, processes, and shares information about you when you use our mobile applications, websites, and other online products and services (collectively, the "Services").

Trippicker is the world's first Web3 e-hailing Mobility & Lifestyle Super App, offering a comprehensive range of services from rides and logistics to food delivery, hotel bookings, event ticketing, unique social connections, and even opportunities to earn through car-mounted advertisements via "TripAds," all while allowing users to earn Tripper Coin ($TRIP) through their engagement.

We are committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws and regulations, including but not limited to the Nigeria Data Protection Act (NDPA) 2023 and its General Application and Implementation Directive (GAID) 2025 for data subjects within its territorial scope, and general global best practices for privacy.

Please Note: While this Privacy Policy describes Trippicker's comprehensive range of services and future capabilities, the initial version of our mobile application currently focuses on ride-hailing (cab booking) services and Tripper Coin mining. Additional features will be rolled out in future updates.

1. IMPORTANT INFORMATION AND WHO WE ARE

Trippicker is the data controller responsible for your personal data. This means that Trippicker determines the purposes and means of processing the personal data you provide when using our Services.

Our Data Protection Officer (DPO):

We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO at:

Address: 52, First East Circular Road Benin City

Email: privacy@trippicker.comContact Phone: +2347063598874

2. THE DATA WE COLLECT ABOUT YOU

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, username or similar identifier, marital status, title, date of birth, gender, photograph, and unique identification numbers relevant to your region (e.g., government-issued IDs as required by local regulations for vetting drivers/partners). Please note, Trippicker does not collect your Bank Verification Number (BVN).

Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

Financial Data:

For users (riders), Trippicker does not collect or store your payment card details or bank account information for ride payments within the app. When a ride booked by a user is nearing completion, the app will display the driver's account information to the user to facilitate direct transfer of the fare. This transfer can be made by the user using their own bank's transfer service or, if they also have the Tripper Cash fintech app, directly via Tripper Cash.

For drivers, your in-app wallet for fiat earnings (from fares) is managed by our fintech partner, Tripper Cash. When you sign up as a driver, you establish an account directly with Tripper Cash, which is then connected to your Trippicker driver wallet. This arrangement allows Trippicker to automatically receive its service percentage from each ride. Tripper Cash provides the account number for your driver wallet, and you can transfer your earnings from Tripper Cash to any bank of your choice at any time. We only receive necessary transaction confirmations and aggregated payout data from Tripper Cash to manage our platform operations and ensure proper commission calculation.

Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us (e.g., trip history, booking details for rides, logistics, hotels, restaurants, events, rentals). For drivers, this includes details of fiat earnings and payouts processed via Tripper Cash, as well as earnings from TripAds campaigns.

Tripper Coin Mining Data: Includes details about your in-app activities and usage necessary to calculate your Tripper Coin ($TRIP) rewards, such as trip ID, distance traveled, trip duration, mode of transport, and engagement with certain app features. Trippicker uses this data solely to calculate the mining rewards based on your trip activity and engagement; it does not involve any collection or processing of your financial data for the act of mining itself. The actual collection and withdrawal of earned Tripper Coin occur via a separate Tripper Coin web application, which may involve financial data only at the point of withdrawal.

Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers (e.g., Advertising ID), and other technology on the devices you use to access our Services.

Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data: Includes information about how you use our Services (e.g., app features viewed, access dates and times, app crashes, content interacted with). This includes interaction with TripAds features and campaigns.

Location Data: Real-time precise geographical location data when you use our Services. This is crucial for matching drivers and users, navigation, ensuring safety (e.g., SOS feature), calculating Tripper Coin mining rewards, and for tracking ad display duration and reach for TripAds campaigns. We may collect this in the background when the app is in use for active trips or deliveries, or if you have granted permission for continuous location services.

Communication Data: Includes chat logs and call recordings between users and customer support, or between drivers/partners and users facilitated through the app's anonymized communication features.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Vehicle Data (for Drivers/Logistics Partners): Includes vehicle make, model, license plate number, vehicle identification number (VIN), inspection information, insurance information, and specific details relevant to vehicle advertising wraps for TripAds (e.g., vehicle color, condition, photos for wrap design).

Driver/Partner Specific Data (for Drivers/Logistics/Service Partners): Includes driving license details, criminal record checks (where permitted by law), driving history, right to work verification, business registration details, and operational licenses (e.g., for logistics companies, hotels, restaurants, clubs, event/movie producers).

Audio/Video Data (for Safety Features): If you choose to activate the in-app audio and/or video recording features during a trip, the recordings will be collected and securely stored by Trippicker as detailed in our Terms and Conditions and for the purposes of safety and dispute resolution.

Aggregated Data: We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

If you fail to provide personal data: Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with transportation services, allow you to operate as a partner, or participate in TripAds campaigns). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you, including through:

Direct interactions:

You may give us your Identity, Contact, Financial, Profile, Vehicle, and Partner-Specific Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

Create an account on our platform (as a user, driver, or partner).
Apply to be a driver or register as a logistics/service partner.
Request our services (e.g., booking a ride, ordering food, making a reservation).
Apply to participate in TripAds campaigns.
Subscribe to our service or publications.
Enter a competition, promotion, or survey.
Give us feedback or contact us.
Activate in-app safety recording features.

Automated technologies or interactions:

As you interact with our Services, we will automatically collect Technical Data, Usage Data, and Location Data about your equipment, browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Third parties or publicly available sources:

We will receive personal data about you from various third parties and public sources as set out below:

Technical Data from analytics providers (e.g., Google Analytics).
Identity and Contact Data from data brokers or aggregators.
Identity and Driver/Partner Specific Data from identity verification providers, background check providers, licensing authorities, and business registries.
Payment Data from payment service providers, including transaction confirmations and payout details from Tripper Cash for driver fiat payouts.
Data from our Service Partners (e.g., hotels, restaurants, event organizers) regarding your bookings or orders if you initiated the interaction directly with them but it's linked to your Trippicker account.
Data from advertising partners regarding campaign performance or user interactions with their ads, where relevant to TripAds.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Where you have given your explicit consent.

Below is a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity of Processing	Type of Data	Lawful Basis for Processing
To register you as a new user (rider or driver)	Identity, Contact, Profile	Performance of a contract with you
To provide transportation services (match riders with drivers, facilitate trips, process payments)	Identity, Contact, Location, Transaction, Financial, Vehicle (for drivers)	Performance of a contract with you
To manage our relationship with you (e.g. terms, feedback)	Identity, Contact, Profile, Marketing and Communications	Performance of a contract; Legal obligation; Legitimate interests
To enable participation in competitions or surveys	Identity, Contact, Profile, Usage, Marketing and Communications	Performance of a contract; Legitimate interests
To administer and protect our business and website	Technical, Identity, Contact	Legitimate interests; Legal obligation
To deliver relevant content and measure effectiveness of ads	Identity, Contact, Profile, Usage, Marketing, Technical	Legitimate interests
To use analytics to improve services and customer experience	Technical, Usage	Legitimate interests
To make product/service suggestions	Identity, Contact, Technical, Usage, Profile	Legitimate interests
To ensure safety and security (identity verification, background checks, fraud prevention)	Identity, Contact, Location, Transaction, Driver Specific, Communication	Legitimate interests; Legal obligation
To provide customer support and resolve disputes	Identity, Contact, Communication, Transaction	Performance of a contract; Legitimate interests
To comply with legal/regulatory obligations	All types of data	Legal obligation

Marketing:

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us: We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.

Third-party marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out: You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience, or other transactions.

Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

Change of Purpose:

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our DPO.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes stated in Section 4 above.

Internal Third Parties: Other companies within the Trippicker group acting as joint controllers or processors.

External Third Parties:

Service providers acting as processors who provide IT and system administration services, payment processing services, identity verification services, background check services, blockchain infrastructure services, and customer support. This includes companies providing car wrapping and ad installation services for TripAds. This specifically includes:
Tripper Cash, our fintech partner, for managing driver fiat wallets and processing driver fiat payouts. We share transaction-related data with Tripper Cash to facilitate these payouts and to apply our service percentage.
The Tripper Coin web application, for facilitating the collection and withdrawal of your mined Tripper Coin rewards. We share necessary user data (e.g., account ID, trip data for reward calculation) with this web application to link your mining activity and ensure accurate reward allocation.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and other authorities who require reporting of processing activities in certain circumstances (e.g., data protection authorities, financial regulators for crypto aspects, transport authorities, tax authorities).
Law enforcement agencies and government bodies when legally required or to protect our legitimate interests or the safety of our users.
Potential buyers and their advisors in the event of a merger, acquisition, or sale of assets.
Advertisers (for TripAds): We may share aggregated or anonymized data (that cannot identify you personally) about ad impressions, routes covered, and general demographic insights derived from driver activity with our advertising partners to help them understand campaign performance. We will not share your precise personal information (such as your name, specific vehicle details, or contact information) directly with advertisers without your explicit consent.
Drivers and Users (for Trip Facilitation & Payment Confirmation): To facilitate the payment for rides, the driver's name, vehicle details, and account information (e.g., bank account number or Tripper Cash details) are displayed to the user when the ride is nearing completion. The user's name and pick-up/drop-off points are shared with drivers. Your phone number may be masked for privacy during in-app communication.
Logistics Partners: Limited information necessary to facilitate the delivery (e.g., sender/recipient details, item description, pickup/delivery locations) is shared.
Service Partners (Hotels, Restaurants, Clubs/Lounges, Event/Movie Producers): Limited information necessary to facilitate your booking, order, or ticket purchase (e.g., your name, contact details, booking/order specifics) is shared.

Third-Party Analytics and Advertising Providers: To understand app usage and deliver relevant ads.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

As a global platform, your personal data may be transferred to, stored in, and processed in countries outside of your country of residence, including where Trippicker's servers or third-party service providers are located. These countries may have data protection laws that are different from the laws of your country.

We will ensure that an adequate level of protection is afforded to your personal data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by relevant data protection authorities (e.g., NDPC for data originating from Nigeria, or other relevant authorities for other regions).

Where we use certain service providers, we may use specific contracts approved by relevant data protection authorities (e.g., Standard Contractual Clauses) which give personal data the same protection it has in your region.

Where the transfer is necessary for the performance of a contract with you or for pre-contractual steps taken at your request.

Please contact our DPO if you want further information on the specific mechanism used by us when transferring your personal data internationally.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This includes technical and organizational measures such as encryption, firewalls, secure server environments, and access controls. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

Details of retention periods for different aspects of your personal data are available in our data retention policy which you can request by contacting our DPO.

9. YOUR LEGAL RIGHTS

Depending on your jurisdiction and applicable data protection laws, you may have the following rights concerning your personal data:

The right to be informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy serves to fulfill this right.
The right of access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected.
The right to object to processing: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing.
The right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
The right to data portability: You have the right to request that we transfer the personal data you provided to us to another organization, or to you, in a structured, commonly used, machine-readable format.
The right to erasure ("right to be forgotten"): You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This applies when the data is no longer necessary for the purposes for which it was collected, you withdraw consent (if consent was the legal basis), or the data has been unlawfully processed. For instructions on how to delete your Trippicker account and associated data, please refer to the "Account Deletion" section below.
Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We will ensure human intervention is available for such decisions where applicable.
The right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case.

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer (DPO).

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one (1) month. Occasionally, it may take longer if your request is particularly complex or if you've made multiple requests. In such cases, we will notify you and keep you updated.

10. ACCOUNT DELETION

We provide clear and accessible methods for you to delete your Trippicker account and associated personal data, in compliance with applicable data protection laws (e.g., NDPA 2023) and app store policies (e.g., Google Play Store).

A. In-App Account Deletion

You can initiate the deletion of your Trippicker account directly within the app by navigating to:
Profile > Settings > Privacy > Delete Account

Follow the prompts within the app to complete the account deletion request.

B. Web-Based Account Deletion Request

You can also request account deletion and the erasure of your associated data via our dedicated web portal:
Delete my account.

This web page will provide instructions or a form to submit your deletion request.

C. Data Deletion Process

When you request account deletion, we will:

Immediately deactivate your account to prevent further use.
Initiate the process of permanently deleting your personal data associated with the account from our active databases.
This process may take up to 30 days to complete, during which time your account will remain deactivated. If you log back into your account during this period, your deletion request may be cancelled, and your account restored.

Retention of Data:

While we will delete your personal data upon request, we may retain certain information for legitimate business purposes or as required by applicable Nigerian law, including but not limited to:

To comply with legal or regulatory obligations (e.g., tax records, transaction logs required by transport authorities).
For fraud prevention, security, and safety purposes.
To resolve disputes or enforce our Terms and Conditions.
For statistical analysis that does not identify you personally.

Any data retained for these reasons will be held securely and only for the period legally necessary or reasonably required for the stated purpose. We will clearly inform you if certain data needs to be retained and the reasons for such retention during the deletion process.

D. Deletion of Data Shared with Third Parties

Where we have shared your data with third parties (e.g., payment processors, analytics providers, logistics partners, service partners, Tripper Cash for driver payout processing, the Tripper Coin web application for token collection, and car wrapping/ad installation service providers for TripAds), we will take reasonable steps to notify them of your deletion request where feasible and where the data was processed based on your consent or for purposes directly related to your use of our services. However, we cannot guarantee the immediate deletion of your data by all third parties who may have their own retention policies, especially if they are also data controllers for the specific data they hold.

E. Verification

To protect your privacy and security, we may require you to verify your identity before processing your account deletion request.

11. COMPLAINTS

You have the right to make a complaint at any time to the relevant data protection supervisory authority in your jurisdiction. For data subjects within Nigeria, this is the Nigeria Data Protection Commission (NDPC). We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact our DPO in the first instance.

12. CHANGES TO THE PRIVACY POLICY

We keep our Privacy Policy under regular review. This version was last updated on June 25, 2025. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email or through the Services. Please check back frequently to see any updates or changes to our Privacy Policy.