Terms and Conditions

1. Agreement to Terms

These Terms form a legally binding contract between you and Trippicker. These Terms govern your use of the Trippicker platform, which facilitates the provision of transportation services between independent third-party drivers ("Drivers") and individuals seeking transportation services ("Riders").

2. The Trippicker Services

Trippicker provides a technology platform that enables Riders to request and schedule transportation services with Drivers, and enables Drivers to accept and provide such services. Trippicker does not provide transportation services itself, nor does it function as a transportation carrier. All transportation services are provided by independent third-party Drivers, who are not employees, agents, or affiliates of Trippicker.

3. Eligibility

To use the Services, you must:

• Be at least 18 years old and have the legal capacity to enter into a binding agreement.
• Reside in Nigeria or a region where Trippicker operates.
• Have a valid mobile phone number and email address.
• Agree to abide by these Terms and our Privacy Policy.

4. Account Registration

• To use most aspects of the Services, you must register for and maintain an active personal user account ("Account").
• You must provide accurate, complete, and up-to-date information during the registration process and maintain the accuracy of such information.
• You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times.
• You may not assign or otherwise transfer your Account to any other person or entity.
• You agree to notify Trippicker immediately of any unauthorized use of your Account.
• Trippicker reserves the right to suspend or terminate your Account if any information provided is found to be inaccurate, untrue, or incomplete.

5. User Conduct and Obligations

a. Lawful Use: You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by, any third party.

c. Compliance with Laws: You agree to comply with all applicable laws, regulations, and ordinances while using the Services.

d. Account Deletion: For information on how to delete your Trippicker account and the associated personal data, please refer to the Account Deletion section of our Privacy Policy.

1. DRIVER APPLICATION AND ONBOARDING

a. Eligibility: To be a Driver, you must meet Trippicker's eligibility criteria, which include but are not limited to:

• Holding a valid Nigerian driver's license for the class of vehicle you intend to operate.
• Possessing a valid and insured vehicle that meets Trippicker's and regulatory standards.
• Passing background checks, including criminal record checks (where legally permissible and relevant) and driving history checks.
• Passing any required vehicle inspections.
• Having the legal right to work in Nigeria.

b. Documentation: You must provide all required documentation, including but not limited to your driver's license, vehicle registration, insurance, and proof of identity (e.g., NIN, BVN). You agree to keep all documentation updated and valid.

c. Training: You may be required to complete certain training modules provided or mandated by Trippicker.

2. PROVISION OF TRANSPORTATION SERVICES

a. Independent Contractor Status: You acknowledge and agree that you are an independent contractor and not an employee, agent, joint venturer, or partner of Trippicker. You will provide transportation services using your own vehicle and equipment, and you are solely responsible for your own taxes, insurance, and other related expenses.

b. Service Standards: You agree to provide transportation services in a professional, safe, and courteous manner, in accordance with all applicable laws and regulations, and Trippicker's service standards.

c. Route Choice: You determine the route to a destination. However, you agree to consider the Rider's preferences and use the most efficient and reasonable route.

d. Vehicle Maintenance: You are solely responsible for the maintenance, safety, and roadworthiness of your vehicle.

e. Insurance: You must maintain valid motor vehicle liability insurance and any other insurance required by law for commercial passenger transportation in Nigeria, at your own expense. You agree to provide proof of insurance to Trippicker upon request.

f. Acceptance/Rejection of Trips: You have the right to accept or reject trip requests presented to you through the app.

g. No Discrimination: You agree not to discriminate against any Rider on the basis of race, religion, nationality, disability, sexual orientation, gender, marital status, or any other protected characteristic.

h. Cancellation: You may cancel a trip under reasonable circumstances (e.g., Rider not present at pickup, safety concerns). Excessive or unjustified cancellations may impact your ability to use the platform.

3. DRIVER EARNINGS AND PAYOUTS

a. Fares: You will earn a fare for each completed trip as determined by Trippicker's fare structure, which may include a base fare, per-kilometer/per-minute charges, and applicable surcharges.

b. Trippicker Service Fee: Trippicker will charge a service fee or commission on each fare earned by you, which will be deducted from your earnings. The current service fee percentage will be communicated to you and may be updated from time to time.

c. Payouts: Your earnings, less Trippicker's service fee and any other applicable deductions (e.g., taxes, penalties), will be disbursed to your designated bank account according to Trippicker's payout schedule (e.g., weekly).

d. Taxes: You are solely responsible for all taxes, duties, and levies applicable to your earnings from providing transportation services.

e. In-App Wallet: Trippicker may provide an in-app wallet feature for managing your earnings and expenses.

4. DRIVER CONDUCT AND RATING

a. Professionalism: Maintain a high level of professionalism, including personal hygiene, appropriate attire, and courteous communication.

b. Zero Tolerance Policy: Trippicker maintains a zero-tolerance policy for drug or alcohol use while driving, and for any form of harassment, violence, or discrimination. Violation of this policy will result in immediate and permanent termination of your Account.

c. Ratings: Riders will rate you and provide feedback. Consistent low ratings or significant negative feedback may lead to review, suspension, or termination of your Account.

d. In-App Communication: Use the in-app communication features responsibly. Do not share your personal contact details with Riders outside the app.

5. ACCOUNT SUSPENSION AND TERMINATION (FOR DRIVERS)

• You breach any provision of these Terms.
• Your driving license, vehicle registration, or insurance becomes invalid or expires.
• You fail to meet Trippicker's eligibility or performance standards.
• We receive multiple or severe complaints regarding your conduct or service quality.
• You engage in fraudulent or illegal activities.
• For safety or security reasons as determined by Trippicker.

6. INDEMNITY (SPECIFIC TO DRIVERS)

You agree to indemnify and hold Trippicker and its affiliates, officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your provision of transportation services; (ii) your breach or violation of any applicable laws or regulations; (iii) your negligent or willful misconduct; or (iv) your failure to maintain valid insurance or permits.